Customer Feedback - Product Feature
From member, It would be great if GuavaPass documents all the workouts we did on a month-to-month basis so we are able to click to see what we've accomplished/tried. Currently we are only able to view the number of workouts we have clocked in total and I didn't find that particularly useful.
Backend Function - Block Certain Members from Specific Studios
We want a way to better protect our studios from member abuse and have a way to enforce rules to encourage better etiquette, especially when a member is a repeated offender. Function Request: Ability to select which studio a member is blocked from.
Showing Pause Date/# Of Days Left on Pause Cycle
A member requested to have the date to when they started their pause visible. Maybe we can add this to My Accounts Page? Her reasoning is she wanted to understand the number of days she had left in her pause cycle to ensure she is not charged for a second round of the pause. We can either add... A. The date the pause was started B. The number of days left in the current pause cycle
My Friend's Classes
I saw that one of our regional competitors has an option where you can add your "friends" to your Guava account and then you can see what classes they have booked. We thought that this could potentially be a good idea.
13 hour LC reminder
Notification sent 13 hours before class reminding them that if they need to cancel, they must do so 12 hours before or at X time.
Cancellation email to Studio
Can we add a line to the cancellation email attached saying the status of the booking? For example, whether the booking is a valid or late cancellation? Thanks! Nat
Ability for Member to Track Late Cancellations and No Shows
A member made a request to add some type of feature where she can track: 1) All the no shows she's accumulated 2) All the late cancellations she's accumulated *3) and the ability to see for which booking the no show and late cancellation was incurred from
Different Chargebee receipts for trial members
A member is on a 3 month trial and they received an email saying they were charged, but they weren't and shouldn't be... how can we change the text here? https://guavapass.freshdesk.com/helpdesk/tickets/23672
Ability for Members to Download Receipts
We have some people emailing in about sharing their monthly receipts, so they can file the claim to their company. It would be tremendous help and an awesome function to have if members have the ability to download their own receipts.